Available Shipping Carriers:
Canada Post
Purolator Ground
Purolator Express
Federal Express
Order Processing Time:
Orders
are usually processed in 1-3 business days. In instances where items
are backorder, the customer will be notified and given the option to
have their order shipped together or in separate shipments as
backordered items become available. Orders fulfilled from locations
other than the Camouflage warehouse located in Vancouver, BC, Canada may
occasionally require additional time for processing; where this is
known to exceed 3 business days, the customer will be notified.
Other Shipping Restrictions:
Warranty
issues and manufacturer restrictions prevent certain products from
being shipped to all locations. The customer will be notified if an
item they have purchased may not be shipped to their location.
Knowledge about local regulations/restrictions on the importation of
items is the responsibility of the customer. Camouflage will not assume
liability for products withheld by customs or for any other
fees/taxes/expenses incurred during the importation of purchased
products. Returned orders, either refused or unclaimed, will be
subject to a 15% restocking fee.
Shipping Time:
Depending
upon the destination and shipping method, the time for a package to
arrive varies. Orders delivered outside the Canada will usually
experience delays from local Customs Agencies. When available, a
tracking number will be provided to the customer and should appear in
the order status after the order has shipped. Most packages cannot be
tracked after leaving Canada. As a precaution all packages
are insured. When a customer suspects that their package has been lost
in shipping they should contact customer service.
Proof of Delivery:
All orders require the signature of the purchaser upon receipt of the package.
Upgrading to Purolator:
All packages shipping Canada Post qualify for a free upgrade to Purolator shipping. If you only want Canada Post shipping please email and let us know after you have placed your order.
Shipping Cost:
Shipping Cost will be calculated upon checkout once address information is entered.
Contact Information:
For questions about shipping call 1 (877) 315-2266 or (604) 669-0506 or email sales@camouflage.ca
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