Order processing time is usually 1-3 business days before shipping. We most likely ship orders the next business day itself when orders are placed before 12.00 PM PST (excluding weekends and public holidays). Express orders are shipped the same day.
In instances where your order has backordered items (The shipping time X days will be mentioned on the website for these items), it will take longer to ship from 3 to 14 business days.
When there is large volume of sales to handle, there might be a slight delay in shipping. Order fulfilment from locations outside the parameters of Vancouver BC where our store is located may take 1-2 additional business days to process and to ship. You will be notified beforehand of any inconveniences that might hold-up your order if ever there is one.
We offer free shipping for all orders over $200 for most locations within Canada. If your order does not qualify for free shipping, a flat rate shipping fee of $15 will be applied on your order. However, if your location is a remote area, you’ll have an additional shipping charge of $30, please check our complete list of Remote Postal Codes.
Once your order is shipped out, we’ll email you a tracking number and the carrier that will deliver your order, you can check the delivery estimated date on the carrier tracking portal.
For more information on shipping please contact us:
Call 1 (877) 315-2266 or (604) 669-0506